FAQ

We are honored to provide you with samples, and we can refund the sample fee when your order quantity exceeds 500. Usually, we can send you samples within one week, and if there is any delay, we will communicate promptly.

A1. All products will be strictly quality checked before packing;
A2.If any dissatisfaction, you’ll get our quick response and solution;
A3.Our warranty guarantee is one year.If customers find any defectives nature not by man-made in 1 year,we will send the new goods to you directly at freight charge free.or we could compensate in next order.

We already got CETL,CB,PSE CE,ROSH SAA,UKCA,FCC certification and 100+ Multiple Appearance patents.

30% deposit paid to start the order , 70% balance paid before shipping.

You can rest assured about the quality. Reliability is our strong point.
Our products are 300% test before shiping to be sure every product are with high quality.

For wholesale price,our request MOQ is 500pcs per item. However, for retail customers or customer who try to start hair tools business, we can reduce the MOQ for some items to support them.

Our main market is European, America, Japan and South America. Actually we have customers all over the world, so our products have almost all certificates that customers need.

Yes,OEM will be available,We offer full customization to suit your brand,whether its shape,size,color,dimension, performance or price.
Private Mold:If our exist model cannot meet your needs,our R&D department will develop mold for your idea product;

A1: We could guarantee the defectives less than 3‰;
A2: We have 12 QC teams including IPQC,IQC,FQC,OQC;
A3: We have aging test labs and experiment rooms;
A4: Our factory is working under standard of ISO management program system.

By express( DHL, FEDEX, UPS, TNT, EMS), By Air, By Sea.

we usually need 30-35 working days for delivrey time, but if you have any special or urgent order,
I will try help to apply for a top urgent order with faster delivery time for you, usually we can finish in 25days at fast.

Yes， just tell us the QTY & address and we can check the freight for you and help to offer door to door delivery.

Our company is an integrated set of industry and trade company. Our main product is hair tools,
In the other way, our company has established since 2015, which has over 6 years experience in exporting hair tools.

Usually it will take 3 month from design to mass production